Replacement of toll stickers

Replacement of Austrian toll stickers

In the event of a broken windscreen or if a vehicle is written-off, the holder of an Austrian annual toll sticker will receive a replacement toll sticker or reimbursement of the toll sticker costs provided that certain conditions are met.

The following evidence must be produced in order to receive a replacement toll sticker in the event of a broken windscreen:

• Copy of the vehicle´s registration certificate
• The removed original annual toll sticker plus lower section of the toll sticker (counter foil).
• Copy of the invoice issued by the garage for the replaced windscreen (please do not forget to include the driver’s name in the case of a company car).
• The completed and signed toll sticker replacement form (currently only available in German).

The following evidence must be produced in order to receive a replacement toll sticker in the event of a vehicle being written-off:

• Original annual toll sticker (removed) plus lower toll sticker section.
• Copy of the vehicle registration document.
• Written evidence that the vehicle is a total write-off (document must be duly signed by the garage, automobile club or scrapping company and must clearly state that the car is a total write-off).
• The completed and signed toll sticker replacement form (currently only available in German).

 !   Please note that a replacement toll sticker will only be issued where there are no claims against third parties. This means that in the event of an accident caused by the other party, the other party’s liability insurance is also liable to recourse for the toll sticker and/or refund of the toll sticker costs.

Where can I get a replacement toll sticker?

• ÖAMTC (Austrian Automobile, Motorcycle and Touring Club), non-members pay a handling fee of EUR 10.
• ARBÖ (Austrian Automobile Association), non-members pay a handling fee of EUR 10.
• ASFINAG Maut Service GmbH (5020 Salzburg, Alpenstraße 99)
• ASFINAG Toll stations
• Points of sale at selected border crossings (but only in the event of a broken windscreen)

Autobahn-Grenze Suben (Suben motorway border crossing)
4975 Suben, Suben 89 (located in the same building as the bank), Werner Vogl
Opening hours: 24 hours seven days a week
TEL: +43-7711-31582

Raststation Hörbranz GmbH
An der A 14 Rheintal/Walgau
6912 Hörbranz
Opening hours: 24 hours seven days a week  
TEL:+43-5573-84452
FAX: +43-5573-83957

Kiefersfelden border crossing
ITM Handels GmbH
Autobahn Tank und Rastanlage (motorway filling and service station)
Opening hours: 24 hours seven days a week
TEL: +49-8033-302560

Salzburg/Walserberg border crossing
Grenzspedition ASALIS (ASALIS freight forwarding agency)
Opening hours: daily Monday to Sunday from 06:00 am to 09:00 pm
TEL: +49-8651-965721

Scharnitz border crossing
Grenzwechselstube – Steffan (Steffan currency exchange office)
Opening hours: daily 07:00 am – 07:00 pm 
TEL: +43-5213-5306

Requirements for receiving a cost refund

Apart from the above mentioned requirements for receiving a replacement toll sticker (both in the case of a broken windscreen and a total write-off) the following additional documents must also be provided in order to receive a cost refund:

• Completed and signed replacement toll sticker form (currently only available in German).
• Bank details (bank code, account number and account holder).
• Copy of the second toll sticker or a copy of the invoice.

Where can I get a cost refund?

ASFINAG Maut Service GmbH
Abt. Vignette/Vignettenersatz (Toll Sticker/Replacement Toll Sticker Department)
Alpenstraße 99
5020 Salzburg
Austria

 !  Please note that you are only entitled to apply for a replacement toll sticker in the case of a total vehicle write-off or broken windscreen. If you merely change your vehicle and/or the toll sticker is damaged as a result of improper handling you will not be entitled to a replacement toll sticker. 

Accidental invalidation of the toll sticker

If you have accidentally invalidated the annual toll sticker you can apply for a replacement toll sticker by the end of March of that year.

Requirements for receiving a replacement toll sticker in cases of improper handling:

Please provide the following documents:

• Completed and signed replacement toll sticker form (currently only available in German).
• Written statement of the facts: brief description of how the annual toll sticker was invalidated.
• Copy of the vehicle’s registration certificate.
• Original annual toll sticker plus original lower section of the toll sticker (counterfoil).
• Invoice proving the purchase of the annual toll sticker. Please note: when having a newly registered vehicle, the purchase (invoice date) of the toll sticker must have been made no longer than one month ago.

Where can I get an Austrian replacement toll sticker?

• ARBÖ (until the end of March of the current year)
• ÖAMTC (until the end of March of the current year)
• ASFINAG Maut Service GmbH, 5020 Salzburg, Alpenstraße 99 (all year round)
• ASFINAG Toll stations (until the end of March of the current year)

For information on broken windscreens, improper handling and vehicle write-off, please call on (Austrian toll sticker): 0800 400 12 400 (from A, D, CH free of charge) or +43 1 955 12 66 (from all other countries at caller´s expense)

Replacement of foreign toll stickers

Where and how can I get a Slovenian replacement toll sticker?

In this regard, we would kindly ask you to contact directly the responsible Slovenian motorway company DARS d.d:

DARS d.d.
Cestninski uporabniski center (CUC)
Gric 54
1000 Ljubljana
Slovenia
TEL: +386 1 518 83 64

The required documents (no liability assumed and subject to amendments by DARS d.d.):

• a copy of an invoice for replacement of a windscreen / part of a motorbike, or proof on vehicle destruction or on submission for destruction
• the removed (old) toll sticker
• the original coupon (counterfoil of the toll sticker) and invoice on purchasing a new (replacement) toll sticker

Appropriate application forms as well as all necessary and current information on Slovenian toll sticker replacement are available on www.dars.si.

Where and how can I get a Swiss replacement toll sticker?

In this regard, we would kindly ask you to contact one of the Swiss customs offices or the operator of the Swiss tolling system - the Swiss Directorate General of Customs (OZD):

Schweizer Oberzolldirektion (OZD)
Monbijonstrasse 40
3003 Bern
Schweiz
TEL: +41 31 323 38 55 or +41 31 322 59 88

The required documents (no liability assumed and subject to amendments by the OZD):

• a fragment of the destroyed toll sticker (serial number)
• an invoice issued by a garage
• a confirmation of the insurance that it will not bear the costs for the replacement