The service and control agency on the go for more safety

Every motorway driver knows them: the women and men of the service and control agency (SKD). They wear yellow tabards over a dark uniform and dark protective caps.

Their task: toll supervision. However – this isn't all they do. As they make their inspection rounds, SKD employees support all customers of ASFINAG with assistance, advice and information. The are primarily deployed for all customers of ASFINAG: they give the traffic control centre input on the current traffic conditions on their section, breakdown assistance is on the agenda and, if necessary, the ASFINAG service renders direct first aid. Every day, SKD employees keep a watchful eye and a sure instinct during the toll inspections. During the inspection, they are working both on behalf of ASFINAG and also for the district administrative authorities. All tasks and competencies of the SKD are very clearly set out in the Tolling Regulations.

Here is a summary of all key data of the toll inspection for you

Vehicle drivers must be stopped by means of clearly visible or audible signs - such as blue lights, stop signs or neon signs on the rear of the inspection vehicle. SKD employees must clarify the identity of the driver and the registered vehicle owner - for example, by inspecting an official photographic form of ID. Further specific checks also include the registration and the toll sticker of the passenger car; the registration book of the HGV, the device for the electronic payment of the toll (GO-Box), the tachograph, the odometer and the EC tachograph. Any substitute tolls may be collected and, if necessary, suitable measures taken to prevent vehicles from continuing (e.g. wheel clamps, removal of vehicle papers). If the driver refuses to pay the substitute toll, administrative penal proceedings may be initiated. A provisional security deposit may also be collected.

Time-saving services are increasingly available for drivers, especially during HGV inspections. Sometimes, the wrong trip data are saved in the toll system. Such errors can be detected directly on the spot after clarification with the driver and then deleted from the system.  However, if the check shows that the prescribed toll was not properly paid, this will be deemed an administrative violation. In this case, SKD employees are authorised to collect a substitute toll. 

Substitute toll for cars, mobile homes and motorbikes

EUR 120 (car or mobile home) or EUR 65 (motorbike) must then be paid on the spot. EUR 240 (car or mobile home) or EUR 130 (motorbike) will be collected for manipulation of the toll sticker. If the corresponding amounts are not paid, high administrative penalties will follow. These range from EUR 300 to EUR 3,000.

Substitute toll for HGVs and buses (motor vehicles over 3.5 tonnes MPW)

A similar scheme applies to the GO-Box and the associated mileage-based toll. Here, too, the toll evader has the possibility to pay the substitute toll within five hours and 100 kilometres. If the toll was evaded in full, the substitute toll is currently EUR 220 (until and including 31.12.2013 and EUR 240 from 1.1.2014 on). If the wrong category is set (if the indicated number of axles is too low), the substitute toll is EUR 110 (until and including 31.12.2013 and EUR 120 from 1.1.2014 on). If the corresponding substitute toll is not paid, administrative penalties ranging from EUR 300 to EUR 3,000 will follow. 

Sworn employees

All employees of the service and control agency have undergone thorough training. All of them have two essential characteristics in common: they are highly capable of coping in a conflict and have an impeccable conduct record. The eight-week training course takes place in the training centres of the security executive. Five weeks are spent reading up on theory, a sixteen-hour first aid course gives them additional skills as a first aider. In week six, they move onto the practical part: out onto the roads for some direct customer contact. The training to become a sworn toll enforcement officer is concluded with a board examination. With this, all SKD employees are identified by ASFINAG and appointed and sworn in by the district administrative authorities as public supervision officers.

Automatic toll sticker monitoring

The public toll system in the ASFINAG network is not only monitored manually. Toll sticker monitoring also takes place automatically with video cameras - similar to a speed check using radar. Currently under use are eight camera systems. Mobile systems change location every seven to 14 days.

Employees in SKD uniform
The Go-Box check happens in the SDK verhicle

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