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Frequently asked questions about the route and video toll

On which sections do I have to pay route toll? Which tickets are available and am I entitled to a discount? Here you can find the answers to these and other frequently asked questions about route and video toll.

An interactive search for sales outlets near you, you can find in the menu Sales outlets.

You can purchase a video toll card from the following outlets:

ÖAMTC

  • all centres
  • Head office Vienna – Baumgasse 129, 1030 Vienna

ARBÖ

  • all test centres
  • Safe driving centres (Vienna-Aspern, Salzburg-Strasswalchen)
  • ARBÖ secretariat-general in 1020 Vienna, Johann-Böhm-Platz 1

toll.ME Trafficpass App: www.trafficpass.com

Tyrol

  • OMV motorway petrol station, Angath (A 12)
  • OMV petrol station, Nassereith (Fern Pass main road)
  • OMV petrol station Achenkirch (B 181)
  • Border outlet Scharnitz (B 177)
  • Innsbruck Information u. Reservierung G.m.b.H.
  • ENI Service Station, Wiesing (A 12)

Video toll - only by credit card:

  • OMV petrol station Gries am Brenner (A 13)
  • Rest area Münster Nord (A 12)

Salzburg

  • Border outlet Walserberg, shipping company ASALIS (A 1)
  • SHELL motorway petrol station, Walserberg-Süd (A 1)
  • BP Flachau Tauernalm (A 10)
  • OMV petrol station St. Michael i. L (B112)
  • OMV petrol station Salzburg (B 155)

Upper Austria

  • SHELL motorway service station Suben, SERVUS (A 8)
  • Motorway restaurant Vogl - Suben (A 8)

Carinthia

  • ÖAMTC border outlet Thörl-Maglern (A 2)
  • BP petrol station Feistritz/Drau (A 10)

Germany

  • ADAC outlets
  • ARCD
  • ACE
  • Rest area Hochfelln Süd, Bergen (A 8)
  • Motorway petrol station Bad Reichenhall (A 8)
  • Motorway Tank & Rast Betriebsgesellschaft BAT-Irschenberg-Süd (A 8)
  • ESSO Mittenwald (E 533)
  • Motorway service station Holzkirchen Süd (A 8)
  • ITM Kiefersfelden (A12)
  • Motorway Tank & Rast Vaterstetten West (A 99)

Italy

  • AGIP – Isarco Est, Castelrotto (A 22)

For more information, please call the ASFINAG Service Center on 0800 400 12 400 (free from Austria, Germany) or +43 1 955 12 66 (charge applies from all other countries).

With the video toll system you can buy route toll cards before you start your journey. When you buy the ticket or card, your number plate is registered and activated.

As soon as you enter the toll lane of your choice with the registered vehicle, the car number plate is identified, the barriers open and you can pass through quickly without having to stop.

Tip! If you buy your annual pass as a video ticket or at the toll station, you are protected against loss. Your vehicle number plate is registered in the system for the duration of the validity period.

Directly at the toll station by cash, credit card (VISA, Diners Club, Mastercard and American Express), fuel card (DKV, Esso, Shell, OMV, Routex, UTA) or Maestro card.

There are also toll processing machines at the toll stations, which again accept cash, credit card (VISA, Diners Club, Mastercard and American Express), fuel card (DKV, Esso, Shell, OMV, Routex, UTA) or debit card (Austrian Maestro card and German EC card) The machine accepts coins and notes (up to 20-euro note), and it gives change. There is a button you can press if you would like a receipt.

Tip! Paying using the toll processing machine: Take your receipt! The toll covers your onward journey on the A 13 within 24 hours in the same direction.

In addition to the above toll machines, there are credit card machines on the A 13 Brenner motorway, the A 10 Tauern motorway and the A 9 Pyhrn motorway. These differ from the toll machines in that they do not accept cash. The lanes that take you to the credit card machine are marked in bright orange. At toll stations you are always on the left in the direction of travel.

At the OMV petrol station Brenner and Rest area Münster Nord you can buy a video toll ticket from a machine. The machines only accept credit and debit cards, not cash.

In addition to buying a ticket, the start screen also gives you the option to press the "watch traffic" button, which allows you to view the traffic situation. Depending on the location of the machine, the current traffic situation around the relevant toll station will be displayed.

The easiest way to obtain a route toll ticket is via the video toll system of ASFINAG. A video toll ticket can be purchased in minutes from our website or from our free ASFINAG app "On the road" and from other sales partners (such as ARBÖ and ÖAMTC).

Digitale section toll refers to the automatic processing of your car at the route toll station. When you buy the ticket/card, your number plate is registered and activated. As soon you you enter a toll lane of your choice with the registered vehicle, the car number plate is identified, the barriers open automatically and you can pass through quickly without having to stop.

The big advantage: The video system works at all open toll lanes, and you can choose any lane you like. A video toll ticket can be purchased in minutes from our website or from our free  ASFINAG app "On the road" and from other sales outlets (such as ARBÖ and ÖAMTC).

Important information

  • The digital section toll ticket works on all open car toll and credit card lanes.
  • When you purchase the digital section toll ticket online it also stays valid until you first use it, but for no longer than one year.
  • No annual toll card can be issued for trial run number plates (Probekennzeichen) and transfer number plates (Überstellkennzeichen).
  • The specially marked video toll lane can only be used by cars without a trailer. The car must be no wider than two metres (wheelbase).
  • GO lanes are reserved for our GO toll customers (lorries and buses of more than 3.5 t mpw), and you cannot use them even if you have a digital section toll ticket.

There are GO lanes at all ASFINAG route toll stations, which are exclusively designated for motor vehicles of more than 3.5 tons maximum permissible weight (mpw) (lorries, buses, heavy camper vans). The GO lanes are always on the far right in the direction of travel and are marked as such. The GO lane may not be used with vehicles weighing less than 3.5t mpw (cars, motorbikes, light camper vans); instances of non-compliance will be prosecuted. The GO lanes may not be used by holders of annual toll cards and video toll cards either!

The free ASFINAG app Unterwegs is available from the Play Store and from the iOS App Store. Simply download the app to your smartphone. Under the menu item "Shop" you can pay for single trips or an annual pass for the section toll of your choice.

When you buy online in our webshop, you can choose between a single trip and an annual pass. You can conveniently pay by credit card (VISA, Mastercard, American Express, Diners Club), PayPal or Instant Transfer (Klarna Sofort). This offer is aimed at drivers of Austrian and foreign cars. The annual pass is linked to the number plate and is valid for one year from the date of issue.

Tip! Once you have bought the digital section toll ticket online, print out the receipt you see on the screen. If you provide an email address you will also receive a confirmation of purchase. Holders of annual passes can be issued a toll card in the shape of a bank card at the toll station.

If you hold a valid yearly toll sticker and produce the lower section of the toll sticker (= carrier foil) you will get a one-time discount of 40 euros on the price of the annual toll card.

The following types of tickets (please note that all tickets are tied to a specific route and number plate) are available for route toll sections:

Single ticket

The single ticket is valid for one trip (for all vehicles up to 3.5t mpw). There is no discount for return journeys. 

Annual pass

The annual pass is tied to a specific number plate and route and is valid for one year from the date of issue. No annual pass is issued for vehicles with trial run number plates (Probekennzeichen) and transfer number plates (Überstellkennzeichen).

Please note! The Arlberg Tunnel is closed from 24 April to 2 October 2017. The period of validity of your annual toll card for "S 16 Arlberg Tunnel" will automatically be extended by the length of time the tunnel is closed. For more information on total closures and the period of validity of your annual passes, please call our service hotline on 0800 400 12 400.

Other types of route toll passes

A 13 monthly pass

This pass is linked to the number plate of your vehicle. For the duration of 30 calendar days it entitles you to unrestricted use of the A 13 Brenner motorway. This pass is issued on presentation of the registration certificate at the toll station.

A 13 resident pass

Residents of the Wipp and Stubai valleys are issued what is called a resident pass on presentation of certain documents. This pass is valid for one year from the date of issue.

You need the following documents:

  • Registration certificate
  • Residence registration form
  • Valid allonge (lower section)

Tip! The resident pass costs 40.50 euros (01/01/2017). On presentation of the carrier foil of the yearly toll sticker at the toll station, the customer receives the annual pass free of charge. The A 13 resident pass cannot be bought online because the required documents cannot be checked.

14-trip monthly pass on the A 11

The card is valid for 14 trips through the Karawanken Tunnel within 30 calendar days of issue. Unused trips expire after 30 calendar days. This card is tied to a specific number plate.

A video toll ticket can be purchased within minutes here online, with your smartphone using the free ASFINAG app "On the road" and from other sales outlets (such as ARBÖ and ÖAMTC).

We offer a special discounted annual pass for commuters. It is a season ticket that is tied to a specific number plate. The validity of the commuter pass depends on the duration of employment and is limited to one year from the date of issue. For the toll routes of the A 9 Bosruck/Gleinalm, the entitlement is checked separately for each section.

You are eligible for an annual pass for commuters if the following applies:

  • You are not self-employed (i.e. you are an employee)
  • The vehicle is registered to you – the applicant
  • The toll route has to be used when you drive from your home to your workplace

This annual pass is issued at your toll station.

Tip! You are a commuter, you meet the eligibility requirements for a commuter pass (see above) and you have a valid yearly toll sticker? Then the annual ticket for your route toll section is free. Please present the valid carrier foil of your toll sticker at your toll station. For the toll routes of the A 9 Bosruck/Gleinalm, the entitlement is checked separately for each section.

Generally, no discount is given on single trips on route toll sections. 

However, people with a disability are entitled to a discounted annual pass in accordance with § 29b StVO (Road Traffic Act) with a restriction notice in the driving licence (e.g. brake on the steering wheel, automatic vehicle). Such a pass is issued only for a vehicle registered to the disabled driver and may only be used if the registered vehicle is in fact driven by the disabled person. The pass is valid for one year from the date of issue and it covers all Austrian toll route sections except the A 11 Karawanken motorway. It costs seven euros and is issued at your toll station.

People doing military service (basic military service, alternative civilian service) can apply for a special discounted commuter pass. It covers – like for salaried workers – the route between home and workplace, and the vehicle has to be registered to the applicant. You are eligible for an annual pass for commuters/ people doing military service or civilian service if the following apply:

  • You are not self-employed (i.e. you are an employee)
  • The vehicle is registered to you – the applicant
  • The toll route has to be used when you drive from your home to your workplace
  • The distance between home and workplace is no more than 150 kilometres
  • The pass is valid for the confirmed duration of the military/civilian service only.

This annual pass is issued at your toll station.

Tip! You are doing alternative civilian service, you meet the eligibility requirements for a commuter pass (see above) and you have a valid yearly toll sticker? Then the annual ticket for your special toll route is free. Please present the valid carrier foil of your toll sticker at your toll station. For the toll routes of the A 9 Bosruck/Gleinalm, the entitlement is checked separately for each section.

Please contact a staff member at the toll station by pressing the help button on the machine.

If your number plate is not recognised automatically (for example because it is very dirty), hold your annual pass or the digital section toll ticket / video toll card ready. Your vehicle will be redirected to another open toll lane. Now please hold the ticket with the barcode to the scanner of the toll machine and follow the instructions on the screen. Alternatively, you can give the receipt code to the toll staff member or show the receipt stored on the "On the road" smartphone app to the staff member. If the video toll ticket or the receipt cannot be shown, you will have to pay for the single trip; we thank you for your understanding.

Yes. During the validity period, the annual route toll can be transferred once to another license plate under the following conditions and with the necessary documents:

  • Moving to another political district
  • District consolidation
  • Vehicle stolen
  • License plate stolen or lost
  • Total damage to your vehicle

PLEASE NOTE:

Annual tickets, with validity beginning before 1.1.2018, can be rewritten at the toll station. You will be charged a processing fee of 7 euros. The video toll can be used within 30 minutes of the transfer.

Annual tickets with validity beginning from 1.1.2018 can be rewritten:

  • directly at the toll station with the required documents 
  • in the webshop as a registered customer - the required documents must be uploaded to the webshop within 10 days

The processing fee is Euro 18, -. In the case of district consolidation, loss, theft and total damage, the processing fee of Euro 18, - will be refunded.

Required documents

  • Annual toll card or printout of the online ticket
  • Registration certificate
  • Residence Registration Form or loss / theft display
  • Confirmation of signing off of the old vehicle or old registration certificate

A lost annual pass can be re-issued. Please speak to your toll station and bring your registration certificate with you. You will be charged a processing fee of 7 euros for the new pass.

Tip! If you buy your annual pass as a digital section ticket, you are protected against loss. Your vehicle number plate is registered in the system for the duration of the validity period.

All vehicles up to a maximum permissible weight of 3.5 tons can purchase a video toll ticket (single trips and annual toll card). The designated video toll lane (on the very left) is only for vehicles without a trailer, with a width of less than 2 m and a height of less than 4.20 m. What counts is the track or body width without the wing mirror.

All toll lanes except for the GO box lane are fitted with cameras. Every lane can therefore be used with the video toll ticket.