Frequently asked questions about the Digital Vignette

From mid-November 2017 you can buy the digital vignette from our webshop, available via Asfinag.at or the “Unterwegs” app.

Buying a digital vignette is a very simple process. The digital vignette can be obtained with just a few clicks:

1. Go to the webshop homepage and click on the desired product (10-day, 2-month or annual vignette)
2. Enter the vehicle type (car or motorbike) the country of registration, the vehicle licence plate number of your vehicle and the start of validity of the vignette.
3. Enter the e-mail address to which the invoice confirmation should be sent and choose the payment method required. You may choose between credit card, PayPal or Sofortüberweisung.
   Note: Currently it is only possible to pay by credit card or Paypal in the “Unterwegs” app.

You can also purchase several vignettes and route toll tickets in one transaction. 

Basically, you have two possibilities to purchase a digital vignette, either with or without registration in the customer portal.

You give us the licence plate number of your vehicle, the country of registration, an e-mail address and the desired cashless payment method (credit card, PayPal or Sofortüberweisung). We will send you the invoice confirmation via the e-mail address.

As with the adhesive toll sticker, there are ten-day, two-month, and annual vignettes available. The digital annual vignette is also valid for 14 months, from 1 December 2017 to 31 January 2019. 

There is also no difference in the prices.

Yes, you can buy several products in one order process.

After each step in the purchase process (product selection, My data and order overview) there is the possibility to select further products. Simply click on "Select other products" at the end of the page. All of the products you have entered are put into the shopping cart and can be edited or deleted.

For example, you can buy a 10-day vignette for your holiday trip to Italy, as well as the matching route toll for the A 13 Brenner motorway or A 10 Tauern motorway in one order process.

One-time discount of Euro 40, when buying an annual ticket

If you already own a valid annual vignette, you will receive a one-time discount of Euro 40, - when you purchase annual route toll ticket.  There are two ways to do this:

1. You already have an adhesive annual toll sticker and now you purchase a digital annual ticket for the route toll:
   After selecting the desired route, the year and the date of validity, enter the code (the number beneath the bar code) in the next field on the lower section of the annual vignette.
2. You already have a digital annual vignette and now you purchase a digital annual ticket for the route toll:
   In the background, the system automatically checks whether there is already a digital annual vignette for the licence plate number (together with the country of registration) that has not yet been used to claim a discount.  The discount of Euro 40 is shown in the order overview and is deducted automatically.

There are five simple steps to obtaining your digital vignette with a scratch card:

1. Scratch the cover off of the code on the front of the scratch card
2. Go to the at webshop or to our free “Unterwegs” app
3. Select Passenger Cars and then click on "Annual Vignette"
4. Enter the licence plate number, the country of registration and the uncovered registration code in the "Registration code" field.
5. Finally, enter your e-mail address - you will receive a confirmation e-mail.

If the digital vignette is purchased with a registration code (scratch card), it is valid immediately after redemption in the webshop - the consumer protection period is cancelled.

No - the digital vignette is bound to the licence plate number, meaning that: If you are an owner of an interchangeable licence plate, pay the fee for the digital vignette for this licence plate and you can use highways and expressways with up to three different vehicles.

It is not possible to change during the validity period of the vignette. Therefore, if you have purchased an annual adhesive vignette it is not possible to change to a digital vignette during the year of validity (1 December 2017 to 31. January 2019). The reverse is also not possible. For the following vignette year, however, you may decide which form of vignette you would prefer.

Exception: If a windscreen on which an adhesive toll sticker is fixed is broken, we support free, uncomplicated and rapid change to a digital toll sticker.

All changes require the customer to register in the customer portal. 

• Changes relating to your personal information such as the e-mail address, password or invoice address (optional), can be made at any time and free of charge.
  
  
• Any changes affecting the purchased product such as change of validity or the vehicle licence plate number, can only be made free of charge before the start of validity. 
  Example 1: You have purchased a 10-day vignette, valid from July 10th. However, your holiday is delayed and you will not leave until July 24th. Now you must alter the beginning of the validity of your vignette in your account by 9th July (23:59 clock) at the latest.
  Example 2: You have purchased a 2-month vignette, which is valid from 16th March. You move home before the validity of your vignette begins and you are issued a new licence plate number, you have entered an incorrect licence plate number by mistake or you wish to use an already purchased vignette for a different licence plate number. For the above cases you must change the data in your account by 15th March (11:59 pm) at the latest.
  
  
• Changes to the licence plate number after the date of validity are only possible for the yearly Digital Vignette and the yearly digital section toll under the following conditions and cost 18 Euro per change:
  • Change of residence: you move home and you are issued a new licence plate number
  • Vehicle is stolen
  • The licence plate number is stolen or lost
  • The vehicle suffers total accident damage and is written off.

In the cases of stolen or lost vehicle or licence plate number or total damage of the vehicle you will receive a refund for expenses of 18 Euro.

Please note that changes to the approval holder are generally not possible!

ATTENTION: In the app changes of the license plate are only possible before the start of validity. License plate changes after the date of validity are only possible in the webshop via Asfinag.at.

As long as the validity of your vignette / route toll ticket has not yet begun, you can change the licence plate number easily and free of charge.

As an already registered customer just log in to your account and click on "My Products". Select the product with the incorrect licence plate number and make the necessary correction.

Still haven’t created an account?

1. To create an account, click on the menu item "My Account" and then on "Create a new account".
2. Here you can choose between a consumer or a company and enter your data.
3. After creating the account, click on "My Account" and "Assign Products". In the box provided, enter the product ID of your already purchased product. These ID can be found on your order confirmation.

Please note: In order for the products to be assigned to your customer account, the e-mail address provided at the time of purchase must match the e-mail address of your customer account.

You need help? Please contact our customer service centre. The service centre is available 24 hours a day under:

• 0800 400 12 400 (free of Austria, Germany)
• *200 (from the Austria mobile network)
• +43 1 955 1266 (from all other countries)

Our employees are waiting to help you.

Use the publicly accessible register referred to as the vignette register to check whether the car or motorbike has a valid digital vignette. Entering the licence plate number and the country or registration displays information regarding the type of vehicle (car or motorbike) and the validity of the associated vignette. If a route toll has been purchased for the licence plate number, information is also provided regarding the route for which the ticket was purchased and the exact validity periods.

Further information on the vehicle owner is not included in this register.

Good to know: A maximum of three queries in one day is possible from one and the same device (desktop, laptop, tablet or smartphone). This prevents an extensive wide-ranging check being performed.

Please contact our customer service centre. The service centre is available 24 hours a day under:

• 0800 400 12 400 (free of Austria, Germany)
• *200 (from the Austria mobile network)
• +43 1 955 1266 (from all other countries)

Our employees are waiting to help you.

Initially you will only be able to purchase the digital vignette from the Webshop through Asfinag.at or in the ASFINAG app “Unterwegs”. From the middle of 2018, the digital vignette will also be available in points of sale, driving clubs and our toll stations.

Good to know: If you then purchase the Digital Vignette from one of our sales partners, the consumer protection period does not apply, the vignette is valid immediately.

They cannot be bought at ASFINAG's office locations and motorway maintenance facilities.

To create an account, click on the "My Account" menu item and then on "Create a new account". Here, you can choose between a consumer or a company and enter your data. Only your e-mail address and password are required. A confirmation of registration will be sent to you by e-mail. 

Don`t worry! Your information will, of course, be kept confidential and will not be passed on to third parties.

As a registered customer you have direct access to your purchased products and can benefit from our additional services such as Changing the car licence plate number, the period of validity of your products or your customer information.

If you forget your password you can request a new password quickly and easily. Enter the e-mail address for your customer account and click "Reset password". You will then receive an e-mail with a link. You can enter a new password for your account in the page that now opens.

Since the customer account is attached to your e-mail address, it can not be easily changed.

If your e-mail address has changed, create a new customer account with your new e-mail address. For the transfer of your products from the "old" account to another account with a new e-mail address, please contact our customer service. The service center is available around the clock at:

• 0800 400 12 400 (free of Austria, Germany)
• *200 (from the Austria mobile network)
• +43 1 955 1266 (from all other countries)

Our employees are waiting to help you.

In Austria, the Telecommunications and Foreign Trade Act (Fern- und Auswärtsgeschäfte-Gesetz (FAGG)) is the basis for every online purchase. This requires that customers may withdraw within 14 days from buying any product they have purchased online. This deadline also applies to digital products such as the digital vignette or digital route toll.

Customers can withdraw from the online purchase of a product or service within 14 days - this is also the case when purchasing the digital vignette. The day of purchase is not counted as one of these 14 days. As the withdrawal can also be sent by post, we allow a further three days for postage.

Therefore, the digital vignette is only valid from the 18th day after the date of the online purchase and is only then valid to use the motorways and expressways in Austria.

Please pay attention to this important information:
Buy the digital annual vignette by 13th November at the latest, so that it is valid from 1st December or until at least by the 14th of January, so that it is valid with effect from 1 February (beginning of the new vignette year).

No, that is not possible. To protect the customers, the Telecommunications and Foreign Trade Act (Fern- und Auswärtsgeschäfte-Gesetz (FAGG)) does not allow consumers to waive the right of withdrawal.

Companies are the exempted from to this regulation for which the right of withdrawal does not apply.

The only difference regarding the purchase as a private individual, is that the consumer protection period does not apply to companies. This means that the digital vignette is valid immediately.

By activating a checkbox on the homepage, you indicate that you are a company. This is a clear declaration that indicates that you are buying the digital vignette for business purposes.