Frequently asked questions about the toll sticker

There are some 6,000 outlets in Austria and abroad ensuring that the toll sticker can be bought easily. There is an interactive search feature for outlets near you under menu item "outlets".

If the windscreen breaks (from falling rock for example) holders of a yearly toll sticker are either given a replacement or a refund. For this, you need:

• A copy of the registration certificate
• The detached yearly toll sticker and the toll sticker carrier foil
• A copy of the repair invoice from the workshop that replaced the windscreen (please note that in the case of company vehicles the driver must be named, too!)
• The completed and signed toll sticker replacement or refund form

• If you require a refund, you also need to provide bank details (bank, IBAN, BIC code and name of account holder)

The replacement toll sticker ist available from the following outlets:

ÖAMTC (for non-members: processing fee of 10 euros)
ARBÖ (for non-members: processing fee of 10 Euro)
ASFINAG Maut Service GmbH (5020 Salzburg, Alpenstraße 99)
ASFINAG toll stations

Suben motorway border crossing
4975 Suben, Suben 89 (bank building), Werner Vogl
geöffnet: tägl. 24 Std.
T +43 (0) 7711-31582

Kiefersfelden border crossing
ITM Handels GmbH
Motorway fuel and rest facility
open 24/7
T +49 (0) 8033-302560

Salzburg/Walserberg border crossing
ASALIS border crossing shipping company (Grenzspedition)
open: daily Mon to Sun from  6 a.m. to 9 p.m.
T +49 (0) 8651-965721

Scharnitz border crossing
Steffan border crossing bureau de change
open: daily from 7 a.m. to 7 p.m.
T +43 (0) 5213-5306

Hörbranz motorway border crossing
Raststation Hörbranz GmbH (at A 14 Rheintal/Walgau motorway)
open: 24/7
T +43 (0) 5573-84452

Please note that border crossing points charge a processing fee for this service.

To geht a refund, send all documents to:

ASFINAG Maut Service GmbH
Toll sticker replacement department
Alpenstraße 99
5020 Salzburg
Austria

Please note! A replacement toll sticker is issued only if there are no claims towards third parties. In the case of an accident caused by the other party involved, the latter's liability insurance is responsible for recourse for your toll sticker or the costs of the toll sticker.

For more information about broken windscreens, contact our staff at the Service Center on 0800 400 12 400 (free from Austria and Germany) or on +43 1 95512-66 (charge applies from all other countries).

If your car is a write-off, holders of an Austrian yearly toll sticker either get a refund or a replacement toll sticker. For this, you need:

• The detached yearly toll sticker including the lower toll sticker section (= carrier foil), a copy of the vehicle de-registration document.
• Proof that the car is a write-off (for example letter briefly explaining the situation, stamp and signature of your repair shop, the automobile club or the scrapping company). Important: The document must clearly show that the car is a write-off.
• The completed and signed form for a replacement toll sticker write-off / refund form.
• If you require an refund, you also need to provide bank details (bank, IBAN, BIC code and name of account holder), a copy of the second toll sticker or the purchase receipt.

To get a refund, send all documents to:

ASFINAG Maut Service GmbH
Toll sticker replacement department
Alpenstraße 99
5020 Salzburg
Austria

The replacement toll sticker is available from the following outlets:

ÖAMTC (for non-members: processing fee of 10 euros)
ARBÖ (for non-members: processing fee of 10 euros)
ASFINAG Maut Service GmbH (5020 Salzburg, Alpenstraße 99)
ASFINAG toll stations

Please note: The costs are refunded only if there are no claims towards third parties. In the case of an accident caused by the other party involved, the latter's liability insurance is responsible for recourse for your toll sticker or the costs of the toll sticker.

If you accidentally invalidate your yearly toll sticker, you have until the end of March of the current year to receive a replacement toll sticker. Fill in and sign the form replacement toll sticker - handled incorrectly and present it to the competent office together with the following documents:

• Your statement (description of how the yearly toll sticker came to be invalid)
• A copy of the registration certificate
• The invalidated yearly toll sticker including the lower toll sticker section (= carrier foil)
• The invoice for the invalidated yearly toll sticker (for newly registered vehicles, the toll sticker must not have been purchased more than one month previously)

The replacement toll sticker is available from the following outlets:

ARBÖ (until the end of March of the current year)
ÖAMTC (until the end of March of the current year)
ASFINAG Mautstellen (until the end of March of the current year)
ASFINAG Maut Service GmbH, 5020 Salzburg, Alpenstraße 99 (all year)

Keep it safe. The lower toll sticker section is the carrier foil including serial number. It entitles you to buy an annual pass for a special toll route cheaply: you can get a one-time discount of 40 euros. The toll sticker section also serves as proof of purchase. If your windscreen breaks, this section must be presented to obtain a replacement toll sticker (or to have the toll sticker costs refunded).

The current toll regulations can be downloaded. Please also take note of all applicable appendices.

Yes. There are exceptions under certain circumstances. These concern people with disabilities. Exceptions also apply to army vehicles, emergency vehicles, and vehicles of an official foreign emergency service. For details, see the current toll regulations part A I.

Yes. A special rule applies to disabled people who have their normal or habitual residence (i.e. no hotels or second homes) in Austria; since 1998 they have been eligible for a free toll sticker. These are issued by the federal social office branch of the administrative district in which the disabled person has their normal residence. For information about eligibility, the addresses of the federal social office branches (Landesgeschäftsstellen des Bundessozialamtes) as well as useful details about the free toll sticker for disabled people, please see the document free toll sticker for disabled people (in German only).

Yes. Multi-track vehicles that have never been approved for the road and are taken for a test drive or are fitted with a trial run number plate (Überstellungskennzeichen) need a toll sticker if their own weight is less than 3.5 tons permissible total weight.

No, you can't do that. The toll sticker is issued for a specific vehicle and cannot be transferred to another vehicle.

All vehicles up to and including 3.5t mpw have to pay toll on motorways and expressways marked in orange. With the toll sticker, vehicles up to 3.5 tons mpw and motorbikes can use the motorways and expressways. No toll sticker is required for the particularly cost-intensive sections, the special toll routes, where special toll rates apply.

No. No additional toll sticker is required for trailers, caravans, motorbike sidecars etc.

Multi-track vehicles (even if registered as a motorbike) – regardless of track width and regardless of driving license class – require a car toll sticker according to the toll regulations. The only thing that counts is the fact that it is a multi-track vehicle.

If the vehicle (trike, quad, Can Am Spyder) is type-approved as having no windscreen, the car toll sticker, instead of being stuck to the windscreen, must be carried with you and produced on request.

No. 10-day toll stickers and 2-month toll stickers must be punched by the outlet. Toll stickers that have not been punched or attached to the windscreen are invalid. Please make sure that the outlet has punched the toll sticker correctly immediately after the purchase.

No. 10-day toll stickers and 2-month toll stickers must be punched by the outlet. Toll stickers that have not been punched or attached to the windscreen are invalid. Please make sure that the outlet has punched the toll sticker correctly immediately after the purchase.

Yes, toll stickers are invalid if they are not attached or not punched. However, there are exceptions. If a vehicle is taken for a test drive or transferred, it is sufficient for a 2-month toll sticker to be merely clearly visible behind the windscreen. If you have a yearly toll sticker or a 10-day toll sticker, it always has to be attached to the windscreen. For vehicles that are type-approved as not having a windscreen, the toll sticker has to be carried with you. If you park your vehicle in a rest area where the toll sticker is compulsory, the toll sticker has to be placed inside the vehicle such that it can be clearly seen from the outside.

Please contact the competent Slovenian motorway company DARS d.d. directly at:

DARS d.d.
Cestninski uporabniski center (CUC)
Gric 54
1000 Ljubljana
Slovenia
T +386 1 518 83 50 (Call Center)

Required documents (we do not guarantee the accuracy of the information and it is subject to changes by DARS d.d.):

• Copy of the repair invoice for the replacement of the windscreen / the motorbike part, or a confirmation about the vehicle's destruction or about the vehicle having been taken to a scrapping company
• The old toll sticker that has been removed
• Original coupon (toll sticker carrier foil) and purchase receipt of the new (replacement) toll sticker

The relevant application forms, as well as all current and necessary information related to the issue of Slovenian replacement toll stickers are made available online by the Slovenian motorway operator DARS.

In the case of foreign vehicles, the customs offices issue a new toll sticker on production of the old toll sticker (which may be torn up) and the receipt for the replacement of the windscreen.

The replacement toll sticker for Swiss vehicles is organised by the insurance provider.

Toll sticker info for Switzerland