Frequently asked questions about the section toll

Important information

• The digital section toll ticket works on all open car toll and credit card lanes.
• When you purchase the digital section toll ticket online it also stays valid until you first use it, but for no longer than one year.
• The specially marked video toll lane can only be used by cars without a trailer. The car must be no wider than two metres (wheelbase).
• GO lanes are reserved for our GO toll customers (lorries and buses of more than 3.5 tons technically permissible maximum laden mass (TPMLM)), and you cannot use them even if you have a digital section toll ticket.

You can buy the digital sextion toll either in the ASFINAG toll shop or using our free app Unterwegs.

You also can buy the digital section toll from venting machine at various rest areas and border crossings and from other sales partners:

Sales outlets

For more information, please call the ASFINAG Service Center on 0800 400 12 400 (free from Austria, Germany) or +43 1 955 12 66 (charge applies from all other countries).

Yes. You can buy the digital section toll in the toll shop before you start your journey. When you buy the ticket, your number plate is registered and activated.

As soon as you enter the toll lane of your choice with the registered vehicle, the car number plate is identified, the barriers open and you can pass through quickly without having to stop.

Tip! If you buy your annual pass as a digital section toll ticket or at the toll station, you are protected against loss. Your vehicle number plate is registered in the system for the duration of the validity period.

The easiest way to obtain a section toll ticket is via the ASFINAG toll shop. A digital section toll ticket can be purchased in minutes from our toll shop or from our free ASFINAG app and from other sales partners (such as ARBÖ and ÖAMTC).

There are GO lanes at all ASFINAG section toll stations, which are exclusively designated for motor vehicles of more than 3.5 tons technically permissible maximum laden mass (TPMLM) (lorries, buses, heavy camper vans). The GO lanes are always on the far right in the direction of travel and are marked as such.

The GO lane may not be used with vehicles weighing less than 3.5t TPMLM (cars, motorbikes, light camper vans); instances of non-compliance will be prosecuted. The GO lanes may not be used by holders of multi-trip cards and digital section toll cards either.

Exception: On the A 13 Brenner Autobahn and the A 9 Pyhrn Autobahn you can also use the GO lane with a valid route toll product.

A digital section toll ticket can be purchased in minutes from our toll shop or from our free ASFINAG app.

Buying a digital section toll is very simple. Get your digital section toll with just a few klicks:

1. On the start page, choose between car and motorcycle and click on the desired product:
   digital section toll
2. In the next step, select the desired toll section and the number of trips (1 or 2 trips, annual card). Enter the country of registration, the license plate of your vehicle and the start of the validity period of the digital section toll.
3. Register your e-mail address for the confirmation of the invoice and select your desired payment method. You can choose between Credit Card, Paypal or Instant Transfer.
   Note: In the app there is currently only the possibility to pay by credit card or Paypal.

Drive first, pay later: With the FLEX digital section toll, you can pass the toll booths cashless, easily and without stopping. With FLEX, every trip through an Austrian section toll station is billed automatically and retrospectively according to the applicable tariffs.

You can buy several digital vignettes as well as the digitale section toll at once, if you like.

Basically, you have two options in the shop to buy your digital vignette: with or without registration in the customer portal.

The following types of tickets (please note that all tickets are tied to a specific route and number plate) are available for route toll sections:

Single ticket

The single ticket is valid for one trip for all vehicles up to 3.5 tons technically permissible maximum laden mass (TPMLM). There is no discount for return journeys. 

Multi-trip card

The multi-trip card is tied to a specific number plate and route and is valid for one year from the date of issue. No multi-trip card is issued for vehicles with trial run number plates (Probekennzeichen) and transfer number plates (Überstellkennzeichen).

Other types of route toll passes

A 13 resident pass

Residents of the Wipp and Stubai valleys are issued what is called a resident pass on presentation of certain documents. This pass is valid for one year from the date of issue.

You need the following documents:

• Registration certificate
• Residence registration form
• Valid allonge (lower section)

The A 13 resident pass cannot be bought online because the required documents cannot be checked.

14-trip monthly pass on the A 11

The card is valid for 14 trips through the Karawanken Tunnel within 30 calendar days of issue. Unused trips expire after 30 calendar days. This card is tied to a specific number plate.

Digital route toll FLEX

With FLEX, every trip through an Austrian section toll station is billed automatically and retrospectively according to the applicable tariffs.

We offer a special discounted multi-trip card for commuters. It is a ticket that is tied to a specific number plate. The validity of the commuter pass depends on the duration of employment and is limited to one year from the date of issue. For the toll section of the A 9 Bosruck/Gleinalm, the entitlement is checked separately for each section.

You are eligible for an annual pass for commuters if the following applies:

• You are not self-employed (i.e. you are an employee)
• The vehicle is registered to you – the applicant
• The toll route has to be used when you drive from your home to your workplace

This annual pass is issued at your section toll station.

Generally, no discount is given on single trips on route toll sections. 

However, people with a disability are entitled to a multi-trip card for free in accordance with § 29b StVO (Road Traffic Act) with a restriction notice in the driving licence (e.g. brake on the steering wheel, automatic vehicle). Such a card is issued only for a vehicle registered to the disabled driver and may only be used if the registered vehicle is in fact driven by the disabled person. The pass is valid for one year from the date of issue and it covers all Austrian toll route sections except the A 11 Karawanken motorway.

People doing military service (basic military service, alternative civilian service) can apply for a special discounted commuter pass. It covers – like for salaried workers – the route between home and workplace, and the vehicle has to be registered to the applicant. You are eligible for a multi-trip card for commuters/ people doing military service or civilian service if the following apply:

• You are not self-employed (i.e. you are an employee)
• The vehicle is registered to you – the applicant
• The toll route has to be used when you drive from your home to your workplace
• The distance between home and workplace is no more than 150 kilometres
• The pass is valid for the confirmed duration of the military/civilian service only.

This multi-trip card is issued at your section toll station.

Please contact a staff member at the toll station by pressing the help button on the machine.

If your number plate is not recognised automatically (for example because it is very dirty), hold your multi-trip card or the digital section toll ticket / video toll card ready. Your vehicle will be redirected to another open toll lane. Now please hold the ticket with the barcode to the scanner of the toll machine and follow the instructions on the screen. Alternatively, you can give the receipt code to the toll staff member or show the receipt stored on the "On the road" smartphone app to the staff member. If the video toll ticket or the receipt cannot be shown, you will have to pay for the single trip; we thank you for your understanding.

Yes. Your multi-trip card can be changed once without giving reasons during the product's validity period. The processing fee is 18 euros.

The multi-trip card toll can be transferred another time to another license plate under the following conditions and with the necessary documents. However, the general requirement for a transfer is that the license holder does not change.

• Moving to another political district
• District consolidation
• Vehicle stolen
• License plate stolen or lost
• Total damage to your vehicle

Multi-trip cards can be rewritten:

• directly at the toll station with the required documents 
• in the webshop as a registered customer - the required documents must be uploaded to the webshop within 10 days

The processing fee is Euro 18, -. In the case of district consolidation, loss, theft and total damage, the processing fee of Euro 18, - will be refunded.

Required documents

• Multi-trip card or printout of the online ticket
• Registration certificate
• Residence Registration Form or loss / theft display
• Confirmation of signing off of the old vehicle or old registration certificate

Validity check

By entering your vehicle licence plate, you can check whether the car has a valid Digital section toll and for which periods it applies.

Query validity

A lost multi-trip card can be re-issued. Please speak to your toll station and bring your registration certificate with you. You will be charged a processing fee of 7 euros for the new pass.

All vehicles up to a technically permissible maximum laden mass (TPMLM) of 3.5 tons can purchase a section toll ticket (single trips and multi-trip card). The designated digital section toll lane (on the very left) is only for vehicles without a trailer, with a width of less than 2 m and a height of less than 4.20 m. What counts is the track or body width without the wing mirror.

Exception: At the Bosruck and Gleinalm toll stations on the A 9 Pyhrn Autobahn, the digital section toll lane can also be used by vehicles with trailers, mobile homes and motorcycles.

All toll lanes except for the GO box lane are fitted with cameras. Every lane can therefore be used with the digital section toll ticket.